Greenway's Car Care Products- Return Policy
We strive to ensure that our customers receive only the best quality service and merchandise. However, we realize that you may wish to return an item. Please carefully read this Return Policy to see if your item meets the criteria for an acceptable return.
RETURN POLICY: Please inspect your order immediately upon receipt. We will accept the return of many items within 30 days of the date of the original invoice. All returns are subject to a 5 percent restocking fee
We will NOT accept returns in other than NEW condition. All warranty cards, product manuals, etc. must be in original, unaltered condition. ITEMS THAT HAVE BEEN USED MAY NOT BE RETURNED.
Damaged Merchandise: Greenway’s Car Care Products is not responsible for merchandise damaged by customer misuse or failure to follow instructions specified with the product. Returns will not be accepted for merchandise that has been damaged by customer.
Shipping Charges are not refundable. Credits for returned merchandise will not include the original shipping charges. Customers are also responsible for paying shipping charges to return the item(s) to Greenway’s Car Care Products.
Lost or Damaged Packages: Please inspect your order immediately upon receipt. DO NOT sign for a damaged package without a full inspection of its contents. All items damaged in shipment are insured. If you receive a damaged item, please contact Greenway’s Car Care Products within 24 hours.
Returns will NOT be accepted for these items: Any custom or special merchandise orders, equipment such as ozone machines, extractors and steamers.
Please contact Greenway’s Car Care Customer Service if you have any questions about the use of the item(s) or services you are purchasing. Call toll-free Monday – Sunday, 888-724-5144 7 a.m.-7 p.m. Eastern Time.